FAQ

【Regarding delivery】

Q. How long will it take to receive the item I ordered?

Normally, it takes about 2 to 4 weeks from the time the product is ordered to the time it is delivered to the customer.
Although the number of transportation days may vary depending on the logistics situation and the destination, we strive to deliver as quickly as possible.

Q.Why does delivery take so long?

In order to provide our customers with high-quality products at affordable prices, we order products from reliable overseas manufacturers.
Therefore, it takes time for product inspection, international shipping, and customs procedures. We appreciate your understanding.

Q.What should I do if I want to receive the item quickly?

We are sorry, but our store does not offer immediate shipping service.
We will notify you of the tracking number when the item is shipped from overseas. After the product arrives in Japan, you can check the transportation status.

Q.I would like to specify the date and time of receiving the item.

We apologize, but due to international shipping and customs procedures, we are unable to specify a pick-up date and time.
After the product is delivered to the shipping company in Japan, you can make adjustments by contacting the shipping company directly, so please wait for a tracking number to be issued. (Date and time specifications may not be available for some deliveries)

Q. Can you ship overseas?

Delivery is only within Japan.

[After ordering]

Q.I haven't received the email. Have you placed your order?

We recommend that you use a free email address when using our store.
Career email (@docomo.ne.jp, @ezweb.ne.jp, @softbank.ne.jp, icloud.com, ymobiie.ne.jp, vodafone.ne.jp)
If you register with an email such as , the email may not arrive due to your spam settings.
Please check your spam folder as it may have been received.
If you cannot confirm your email, your order may not have been completed.
We will check the situation, so please contact us at [info@undigital.shop].

Q. I would like to cancel my order.

Due to system limitations, we generally cannot accept cancellations due to customer convenience. Please note.

Q. I would like to change my payment method.

Payment method cannot be changed after payment is completed. Please note.

Q. I forgot to enter my coupon code. Can I apply it later?

Due to system limitations, coupon codes cannot be applied to orders after payment has been completed.

Q. Can I exchange it if the size doesn't fit?

Yes, if you would like to exchange the size.
Please contact us within 7 days of receiving the item to let us know if you would like to exchange the size.

Please check this page for information on how to exchange.

Q.Is there a cooling off period?

Cooling-off is a system that applies to transactions such as door-to-door sales and telemarketing sales.
Please note that as our store is a mail order store, the cooling-off system does not apply.

Q.I would like to return the product.

After placing your order, we do not accept cancellations due to customer convenience, but if the product is defective, we will take care of it. Please contact us immediately after receiving the product.

Please be sure to read and understand the usage guide before purchasing.