Description based on Specified Commercial Transactions Law

Business name Arrowfields Co., Ltd.
Operation manager Yano Grand
location 408 City Court Sakuragaoka, 23-17 Sakuragaoka-cho, Shibuya-ku, Tokyo
TEL 03-6403-3157

*We apologize for the inconvenience, but we do not accept inquiries by phone.

In order to respond accurately, please enter detailed information using the inquiry form .

Thank you for your understanding and cooperation.

email address
Selling price The amount displayed on the product page (tax included)
Incidental expenses other than product price

free shipping

* If you leave the item unattended, it will be automatically returned to the overseas warehouse. If there is an error in the shipping address, the item will be returned as the address is unknown and a shipping fee of 3,000 yen (to be paid by the customer) will be incurred if re-shipped.

Payment method Various credit cards/Amazon Pay/Apple Pay/Google Pay /Pay later
Payment period Credit card: When billed by your credit card company
Google Pay/Apple Pay/Amazon Pay: Pay later at the time of billing from each credit company registered for each account: For convenience store payments and bank transfers, the amount will be deducted by the 10th, and for account transfers, the amount will be deducted on the 12th.
Delivery period of products etc. 2-4 weeks from order
Possibility and conditions for returns

If you would like to return or exchange an item, please contact us by email in advance.
We cannot accept returns or exchanges in the following cases.
・Products whose tags have been removed ・Some paint has peeled off on some decorative items ・Products that have been delivered for more than four days ・Products whose tags have been lost ・Products that have been used even once Products/Made-to-order products (made-to-order products)
・Specially limited items (specially limited items with a particularly short sales period)
・If damage or staining occurs due to customer negligence (including packaging and accessories)
・Sale items ・Returns due to customer's convenience (wrong image, wrong size, wrong order, etc.)
・Other items that clearly show signs of use (e.g. perfume/cigarette smell, cosmetics attached, product damage, stains, etc.)
*Also, please note that we cannot accept returns due to customer reasons such as the product being different from the image or the size not fitting.